The Reno Kids Zone                       852-3522

Learn, Play, Laugh!

Policies & Rules

A registration form must be completed prior to attending any program. It is the parent/guardian’s responsibility to inform The Kids Zone staff of any information changes.

Payment Policy

Payments may be made on site during the program hours. Payments may be made by cash, cashier's check, or check, payable to The Kids Zone. Payments are due on Thursday before the week attending the program. No credits for missed, sick, or suspended days. Credits will not be given if attendance dates are changed. Program fees are not prorated for unused classes. Delinquent accounts must be paid in full for participation to continue. Failure to pay on time will result in termination of service. A $25.00 fee will be applied to all returned checks. Payments for camp must be made in advance to reserve a spot and are non-refundable

Drop Off Policy

All children must be escorted to the sign in area by a Parent or Guardian and signed in by a staff member. The Kids Zone is not responsible for the participant until the Parent or Guardian has checked in the with a staff member at the front desk and receives confirmation of sign in. No staff will be available to accept the responsibility for a child prior to 7:00 a.m.

Pick Up Policy

All children must be signed out by a staff member after a Parent or Guardian has checked in with the front desk. Children may only be picked up by a Parent, Guardian or Authorized Emergency Contact with a VALID PHOTO ID. All requests to add to the Authorized Emergency Contact List must be done in writing, in person with one of the supervisors on staff at the program. We will not accept phone requests for additional names for safety reasons. All children must be picked up by 6:00 p.m. A late fee of one dollar per minute for each child left will be assessed after 6:00 p.m. and the emergency phone numbers will be contacted if a child is left past that time. If no one can be contacted at the emergency numbers, the Washoe County Sheriff’s Department will be contacted to pick up the child.

Medications

Staff will not administer or distribute any medication at any time without approval by a director. A doctor’s note must be provided with dosage and instructions.

Discipline/Behavior Policy

The Kids Zone provides a safe, positive, and recreational atmosphere. A discipline problem is defined as one in which a child is hampering the flow of the program. This includes inflicting physical or emotional harm on others, physically or verbally abusing staff; or is otherwise unable to follow program rules and guidelines. In order to guarantee all children a positive experience, inappropriate behavior will not be allowed. Examples include but are not limited to: abusive language/inappropriate gestures, fighting or damage done to school property by their child. If there are discipline problems that cannot be resolved at the staff level a discipline report will be given to the parent. Three discipline reports will result in the child being suspended for three days. A conference must occur between the program directors, child, and parents for the child to return. If the disruptive behavior continues the child may be permanently removed from the program.

If you have any questions please email thekidszonereno@gmail.com.

© The Kids Zone 2021